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Leadership in the Dealership

Welcome to Leadership in the Dealership — where automotive innovation meets insightful conversations. We help dealers improve their customer and employee experience by tapping into the minds and experiences of the industry’s top leaders. We’ll also explore cutting-edge trends shaping the auto industry across digitization and customer experience, both online and in the showroom.
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Featured Episode

Upstart

Keishawn Batts, Danielle Mills Walden and Don Richards-Boeff

Sr. Dir. of Capital Markets, Auto; Business Ops Mgr.; Dir. Auto Growth & Innovation

2024 in Headlines: The Wins, Challenges and Big Moves in Auto

January 8, 2025
  |   22 min
Upstart
Keishawn Batts, Danielle Mills Walden and Don Richards-Boeff
Sr. Dir. of Capital Markets, Auto; Business Ops Mgr.; Dir. Auto Growth & Innovation

2024 in Headlines: The Wins, Challenges and Big Moves in Auto

January 8, 2025
 |  22 min
Bob Ross Auto
Jenell Ross
President

Leadership at 27: How Jenell Ross Transformed Bob Ross Auto

December 18, 2024
 |  33 min
Equifax
Sharla Godbehere
VP of Sales

How Consumer Behavior and Data Are Reshaping Auto Financing

December 11, 2024
 |  35 min
Black Book
Paul Machin
US and International Director of Strategic Accounts

Navigating Economic Volatility & the Evolving Auto Market

November 13, 2024
 |  39 min
Zeigler Automotive Group
Sam D'Arc
COO

Resilience in Action: How Zeigler Thrives with Employee Focus

October 16, 2024
 |  52 min
Leif Johnson Ford
Marri Stokes
Director of Operations

Inside the Mind of a Dealership Leader

October 3, 2024
 |  25 min
The Rikess Group
Mike Anderson
President and CEO

Building a Dealership Without Walls

September 18, 2024
 |  27 min
Carter Myers Automotive
Liza Borches
President and CEO

Prioritize Your People: Employee-First Initiatives and Diversity in the Dealership

September 4, 2024
 |  45 min
Hyundai of St. Augustine
Andrew DiFeo
Managing Partner

Turning Trust into Transaction: Generation-Spanning Sales Strategies

August 21, 2024
 |  54 min
Bozard Ford Lincoln
Ed Roberts
COO

Success in Motion: Combining Leadership, Sales and Service Excellence

August 7, 2024
 |  48 min
Automotive Ventures
Steve Greenfield
General Partner

All Things EV with Steve Greenfield: Affordability, “Coopetition” and Shifting Repair Costs

July 24, 2024
 |  49 min
DGDG
Nathan Hollenbeck
VP of Marketing

Mastering Marketing KPIs & Tech Outage Resiliency

July 10, 2024
 |  53 min
CARite
Alex Balk
GM

Moving More Metal with AI-Powered Lending

June 26, 2024
 |  16 min
VoltAlytics
Amira Aly
Founder

Electrifying the Future: Approaches to EV Adoption and Sales Evolution 

June 12, 2024
 |  33 min
eDealer Solutions
Jennifer Suzuki
President

Innovate to Elevate: Sales Strategies Decoded 

May 29, 2024
 |  45 min
Del Grande Dealer Group
Elwira Wilczynska
Director of Sales Training

Future-Proofing the Dealership: Tech Training in Auto Sales

May 15, 2024
 |  30 min
Cage Automotive
Durran Cage
Founder and CEO

Evolving BDC Teams and Employee Education: How They Work Together

May 1, 2024
 |  41 min
Car Guy Coffee
Fred Lennartz and Lou Ramirez

Customer-Centric Change: How Dealerships Cultivate Lasting Trust

April 17, 2024
 |  46 min
Cars.com
Brian Kramer
EVP

Automation & Automobiles: Dealerships in the Digital Age

April 3, 2024
 |  36 min
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