Connected Retailing Delivers on the Metrics that Matter to Car Dealers
In an era of tightening budgets and shrinking margins, a modern car-buying experience offers dealers a better ROI in profitability, efficiency of sales, and customer experience.
NADA Show 2024 | Upstart Auto Retail
Advancing automotive forward: The impact of connected online, in-store and financing experiences
Recently, Upstart Auto Retail Dealer Success Manager Steve Rosenzweig sat down with Jack Young and Kent DeLong of Buckeye Honda who shared insights into their online, in-store and financing processes and their journey with Upstart.
Using Upstart Auto Retail to optimize customer experience at every turn
A robust and intuitive digital car-buying tool elevates every stage of a customer’s journey. That (and more) is uncovered in the recent Upstart Auto Retail and Driving sales webinar, How dealers can deliver the modern car-buying experiences shoppers expect. Dealer Success Manager Aksana Campbell draws countless nuggets of wisdom from MAP Automotive Group’s Director of […]
Close more online sales by keeping leads engaged with deal links
By Fiona Santoianni, Sr. Dealer Success Manager As a Senior Dealer Success Manager at Upstart Auto Retail, I work closely with dealerships to make sure they get the most from their digital car-buying tool. During in-person and remote meetings, I chat with sales managers, general managers, sales teams, and F&I managers. This gives me a […]
The push for better customer experiences unites OEMs and dealers
By Andrew Kuntze, Manager of Implementation When navigating the complex relationship between OEMs and dealerships, one thing both sides can agree on is that consistent, transparent, and streamlined customer experience is the top priority. And I’ve heard from many OEMs that online car-buying capabilities are the cornerstone of exceptional experiences for today’s customers who value […]
How dealers can deliver the modern car-buying experiences shoppers expect
The top 6 jobs to fill at your dealership to survive and thrive in 2023
At a time when 48% of people are eager to research their next car online, are you staffed up to give them the best experience between online and in-store interactions? Car buyers aren’t just researching online. According to The Zebra, car buyers want to: browse your inventory (38%) complete their paperwork (28%) negotiate price and […]
Faster onboarding, higher retention, and lower turnover with digital auto retail
By Erin Fallon, Manager of Enterprise Dealer Success Imagine the effects on your business if you could: onboard new employees quicker keep them around longer improve performance and development As Upstart Auto Retail’s Manager of Enterprise Dealer Success, I witness the challenges faced by car dealerships. With nearly a decade of experience in auto retail, […]
Millennials demand omnichannel car buying: here’s how to do it right
Evolving to modern car buying means meeting customers wherever they are in the buying process, when they want to communicate, and how they want to interact. While a simple formula, omnichannel auto retail takes strategy. When it’s successful, you can capture partially completed deals, not just leads. And customers get cutting-edge experiences while they remain […]