Smarter personal loans

Personal loans are the fastest growing category in consumer lending. Upstart’s turnkey platform helps you offer a seamless, digital experience that has higher approvals and lower loss rates – all enabled by AI.

"We selected Upstart because of the dynamic nature of the AI underwriting model that allows us to approve credit-worthy applicants at competitive rates. Thanks to Upstart, we are able to provide our customers a digital-first consumer lending product as yet another step in the Bank’s digital transformation."
Jim Matera, Executive Vice President and Chief Retail Banking, Apple Bank

How you benefit

Build a profitable personal loan portfolio

Put excess deposits to work 

Deepen relationships

Acquire new borrowers

Lend to more creditworthy borrowers safely

Price and predict risk accurately

Increase approvals within your risk tolerance

Maintain full control of credit policy

Deliver a modern, all-digital experience

Enable consumers to borrow anywhere, any time

Originate loans in minutes, not days

Automate approvals with minimal fraud rates

How borrowers benefit

26%
more approvals
than traditional models1
10%
lower rates
than traditional models1
1
monthly payment vs. multiple credit card payments

How it works

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Application

Lender-branded, mobile-friendly application that allows user to finish their application in one sitting.

Pre-filled application with existing customer information creates a quick and easy process.

Oval

Credit decisioning

Risk-based AI model prices customers within your credit criteria resulting in higher approvals and lower losses.

Oval

Fraud & verifications

Upstart verifies customer application information providing 67% of borrowers with an instant funding experience.

Document submission, when required, is seamless and mobile friendly.

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Closing

Signature process happens same-day and is completely digital.

Borrower presented with option to directly payoff credit card balances.

How it works

Oval

Application

Lender-branded, mobile-friendly application that allows user to finish their application in one sitting.

Pre-filled application with existing customer information creates a quick and easy process.

PL_App-01
Oval

Credit decisioning

Risk-based AI model prices customers within your credit criteria resulting in higher approvals and lower losses.

credit-dec-pl
Oval

Fraud & verifications

Upstart verifies customer application information providing 67% of borrowers with an instant funding experience.2

Document submission, when required, is seamless and mobile friendly.

pl-fv-67
Oval

Closing

Signature process happens same-day and is completely digital.

Borrower presented with option to directly pay off credit card balances.

You're in control

Configure your credit policy

Apply a wide array of qualifying criteria such as minimum credit score, maximum debt-to-income ratio, loan sizes, loan-to-value ratios, and more.

Set your pricing strategy

Configure rates to meet your desired return on assets tailored to your risk appetite.

Leverage AI to predict default

Approve borrowers that meet your risk profile – our model predicts the probability and timing of default.

You're in control

Optional services

Applicant acquisition

Upstart can present your offer of credit to applicants on the Upstart.com site via the Upstart Referral Network to help you drive origination volume that compliments your existing marketing efforts.

Loan servicing

Upstart provides a comprehensive servicing solution that is lender-branded including U.S. based customer support, a payment platform, and collections services.

Request info

Learn how you can grow your consumer lending business by approving more borrowers within your credit policy while providing a modern, digital experience.

1 Approval numbers compare the 2020 loan approval rate by the Upstart model and a hypothetical traditional credit decision model. The APR calculation compares the two models based on the average APR offered to borrowers up to the same approval rate. The hypothetical traditional model used in Upstart’s analyses was developed in connection with the CFPB No Action Letter access-to-credit testing program, is trained on Upstart platform data, uses logistic regression and considers traditional application and credit file variables.

2 As of 9/30/2021 Fully automated loans are defined as loans originated end-to-end (from initial application to final funding) with no human involvement

3 To determine Net Promoter Score (NPS) score, Upstart used a third-party service to administer surveys to personal loan applicants immediately following an applicant’s acceptance of a loan on Upstart’s platform.While the NPS methodology used by Upstart’s third-party service was designed to be consistent with the methodology used in the referenced benchmark study, any differences in the timing or method in which the surveys were administered could negatively impact the comparability of such NPSs. Source of bank NPS scores: Forbes, citing Temkin Group Insight Report, NPS Benchmark Study, 2018, October 2018.

4 In an internal study, Upstart replicated three bank models using their respective underwriting policies for personal loans and evaluated their hypothetical loss rates and approval rates using Upstart’s applicant base in late 2017. Such results represent the average rate of improvement exhibited by Upstart’s platform against the three respective bank models.