Open Positions

Training Program Manager

Upstart is a fast-growing and profitable company revolutionizing how people access credit. We use data science and automation to make smarter lending decisions and help borrowers access credit easier and faster. Join our Operations community as a Training Program Manger, building the training that will maintain our high level of customer service and our position as one of the top lenders in the market. You will manage a team of trainers and quality associates who support the onboarding of our borrowers. You will also help our team advance their skills and knowledge to meet growth and quality targets. Ultimately, you will help our company succeed by training and developing its people.

Here’s more about what you’ll be doing:

  • Redesign and execute streamlined learning strategies and programs to train our Operations onboarding team members
  • Research and implement a new learning management system that addresses diverse learning styles
  • Work cross-functionally to ensure key elements of quality control are embedded in training modules
  • Implement various learning methods department-wide (e.g. coaching, job-shadowing, online training)
  • Assess the success of development plans and help employees make the most of learning opportunities
  • Help managers develop their team members through career pathing
  • Hire and manage a team of trainers and L&D Associates

Here’s what we’re looking for:

  • BSc/BA in Business, Psychology or a related field
  • 3+ years of experience as an L&D Manager, Training Manager or similar (plus for customer service training experience)
  • Current knowledge of effective learning and development methods
  • Familiarity with Learning Management Systems, e-learning platforms and practices
  • Experience in project management and budgeting
  • Excellent communication (written and verbal) and negotiation skills; sharp business acumen
  • Ability to build rapport with employees and vendors
  • Professional certification (e.g. CPLP) is a plus
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