Open Positions

Credit Analyst

Upstart is looking for credit analysts to provide an exceptional borrower experience throughout the application process. This person will be responsible for gathering and analyzing educational and financial data to verify the creditworthiness of the borrower. Credit analysts work alongside an intelligent and motivated team and are exposed to all aspects of FinTech operations in a high-growth startup environment.

Responsibilities
  • Work with potential borrowers and review applications to verify elements of each loan application, such as employment, income, identity, and tax documents in a timely and efficient manner
  • Identify and implement process improvements in the borrower application process
  • Build trust and cultivate borrower, investor, and colleague relationships
  • Other projects as assigned
Requirements
  • BA / BS degree in Business Administration, Finance, or similar
  • 1+ years of experience in customer service, loan underwriting, consumer lending, personal banking, or similar
  • Strong analytical and problem solving skills
  • Passion for delivering a great customer experience
  • Impeccable judgment and acute attention to detail
  • Track record of high-performance
  • Familiarity with underwriting loans, financial statements, tax documents and payroll is a plus
Apply Now
Customer Experience Associate (Contract Position)

Upstart strives to deliver an excellent customer experience while helping borrowers achieve their financial fitness goals. As the face of Upstart, Customer Experience Associates guide borrowers through the application process over the phone, chat and email. You work alongside an intelligent and motivated team and are exposed to all aspects of FinTech operations in a high-growth startup environment.

Responsibilities
  • Deliver an outstanding borrower experience by guiding borrowers through the application process through inbound and outbound phone, chat, and email support
  • Identify and implement creative process improvements to continue to reinvent the customer experience for our borrowers
  • Other projects as assigned
Requirements
  • BA / BS degree with a strong academic record
  • 1+ years of experience in customer service, phone support, loan underwriting or similar
  • Passion for delivering a great customer experience
  • Strong communication skills (written and verbal) and ability to empathize with others
  • Impeccable judgment and acute attention to detail
  • Track record of high-performance
  • Familiarity with underwriting loans, financial statements, tax documents and payroll is a plus
Apply Now
Operations and Business Strategy Data Analyst

Upstart is searching for an Operations and Business Strategy Data Analyst. This person will shape the data and reporting infrastructure behind all our lending onboarding processes, programs, performance, and controls. They will have the analytical ability to own and solve complex problems and the forward thinking to help us shape where we go and how we anticipate changes in the personal finance market.

This person will have a huge degree of responsibility. This person will have to identify and prioritize projects that can create impactful changes for our business and our customers. They’ll have many opportunities to shape the operations business and can rise quickly within our growing organization. If you’re excited by shaping the future of Finance and FinTech, we’d love to hear from you.

Responsibilities

  • Provide analytical support for loan portfolio performance and identify methods to drive servicing performance.
  • Provide technical leadership in structuring operational transactions and growth
  • Programmatically identify gaps in application verification process and reduce verification timeline for applicants
  • Identify and launch automated, product based solutions to core operational problems.
  • Measure impact of product launches and identify/prioritize future product solutions
  • Design optimal scheduling and reporting structures for three operational teams
  • Develop reporting and control procedures to support above efforts

Requirements

  • Bachelor’s degree in a technical field such as engineering, computer science, mathematics, or economics
  • 2-4 years of relevant experience, ideally in consulting, operations analytics, data analytics, or  financial analysis
  • Prior experience using R, SQL, SFDC, and/or Python preferred
  • Ability to move quickly and make decisions despite imperfect information
  • Ability to craft and test hypotheses
  • Excellence in working effectively as an individual and as part of a team. An ability to manage multiple projects and deadlines simultaneously
  • Enthusiasm for a high-paced, team-oriented start-up environment
Apply Now